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FAQ's

Product:

Who is Elizabeth Grant?

Elizabeth Grant is the founder of Elizabeth Grant International Inc. Elizabeth founded the company in London England On the strength of her miracle blend, Torricelumn™, and her own determination and perseverance, Elizabeth evolved the company from a home-based business to a multi-million dollar global corporation. Formerly available by special order only, the Elizabeth Grant Skin Care lines are now available on select tele-shopping channels in Canada, United States, United Kingdom, Germany, Italy, Australia and Russia.

What is Torricelumn™?

A superior moisturizing complex that has revolutionized skin care, Torricelumn™ is a powerful proprietary anti-aging ingredient compound. Torricelumn™ is a blend of vitamins, proteins, botanicals and anti-oxidants that penetrate deep into the skin helping to dramatically reduce the appearance of lines and wrinkles, help even out the look of skin imperfections and help make skin feel silky smooth and more resilient. The heart of Torricelumn™ is extracted from the algae leaf but the true transformative power lies within the pods that keep them afloat. The pods give the leaves buoyancy bringing them to the ocean's surface to absorb sunlight and photosynthesize oxygen. This is how they get life and energy!
Once gathered from the sea, the plants undergo a heating process. Biologically active substances and a mixture of natural sea vitamins and minerals are infused and the superior moisturizing compound is created. Torricelumn™ helps target the appearance of lines & wrinkles, dryness, uneven skin tone, dullness and sagging skin. Within days the skin will look smoother and within weeks lines will appear diminished. With continuous use the skin appears younger looking. Torricelumn™ is found in every Elizabeth Grant skin care product and, in it’s most concentrated form, our Suprême Essence Of Torricelumn™.

Why is Torricelumn not listed under the ingredients?

It is listed! Just not as you would expect it. First Torricelumn™ is a proprietary blend of vitamins, nutrients and minerals mixed with sea kelp. Next, we have broken those ingredients down into their INCI format (the universal recognized form of ingredients in skin care). Hope that helps!

Where can I find the list of ingredients for each product?

We provide an ingredient list for every product listed on our website. It can be found towards the bottom of the product page.

What is the difference between the Essence of Torricelumn™, Supreme Essence and Triple Effect Essence?

The Supreme Essence of Torricelumn™ is closest to the original form of the Essence, both blue and gold bottles have blue/green algae and a different process with it and they are completely paraben free. Whereas, the Triple Effect Essence of Torricelumn™ has three different types of Sodium Hyaluronate. Although there’s a different Essence for everyone’s needs, we try to keep up with the best that science has to offer.

What products are best to start out with?

Our Suprême Essence of Torricelumn™ is the first step we suggest you begin your journey with. This concentrated serum is Oil Free, Paraben Free, Silicone Free, Fragrance Free, Phalate free, Mineral Oil free and hypoallergenic. All you need is one to two drops before moisturizer to start to see a dramatic difference in 28 days.

Can products not be used ongoing past the 28 days?

Yes, we definitely encourage you to keep using the products past 28 days. Our serums are clinically tested to show results in 28 days, however to keep seeing results, you should continue using them.

In what order should I apply Elizabeth Grant Skin Care products?

Products should be applied in the order of: Cleanser, Toner, Mask (optional step 2-3 times a week, please wash off), Concentrate/Booster, Serum, Cream, Oil. If you do not have a specific product just move on to the next one in the order.

 

Does Elizabeth Grant Skin Care test products on animals?

We do not test our products on animals. Each of our products undergo clinical studies using human volunteers who love being the first to experience the moisturizing and anti-aging benefits of our skin care. Scientists with decades of experience in the industry test our ingredients in our sophisticated laboratories. No product leaves our doors without being tested by Margot, whose sensitive skin and discerning tastes must be satisfied before the product gets the Elizabeth Grant seal of approval.

Are your products gluten-free?

Our products are not gluten-free, however, if you do have a gluten allergy and would like to use our products then please reference our ingredients list and do a patch test on the back of your wrist or on the back of your neck – somewhere less visible to see how your skin reacts first.

Is Elizabeth Grant Skin Care ever planning on adding sunscreens / sunblocks to the products?

Unfortunately, we cannot place any SPF in our products in North America, as we do not have a DIN number. A DIN is a drug, identification number, something we have a little challenge wrapping our heads around. Why is an SPF considered a drug? it's because it's heavily curated with too many chemicals, we do have a natural health number allowing us to use healthier measures to block out the sun when needed in North America. However, our creams are thin enough that if you place your favorite SPF on top of them. It will not disrupt the efficacy of our creams and will not disturb your skin.

Also, a DIN is exuberantly expensive (per sku) and we do not want to put that cost on our clients or increase our product cost. The plus side is that many of our face creams contain natural sun blocking ingredients and help protect skin from the harsh rays as well as other environmental aggressors. However, we would recommend topping off with your favourite sunscreen to ensure that skin is effectively protected.

Are Elizabeth Grant Skin Care products safe to use during pregnancy?

Our products are safe to use during pregnancy and have been used by many pregnant women, however, we would also recommend consulting your doctor.

Do your products contain parabens?

No, all of our products are not only free of Parabens but they are also free of Phalates.

Are Elizabeth Grant Skin Care products safe for sensitive skin?

All of our products are Phalate free and paraben free are safe for sensitive skin. We would particularly recommend our Suprême Cell Vitality line for sensitive skin as products in this line are also free of fragrance, mineral oils and sulfates. We also recommend referencing our ingredients list and doing a patch test on the back of your wrist or on the back of your neck – somewhere less visible to see how your skin reacts first.

Order Details:

Can I order outside of Canada?

Yes, we provide Canadian and international (United Kingdom, Netherlands, Germany, Arab Emirates, South Africa, Australia, Japan, Poland) shipping. For USA orders please visit our sister site which ships to USA; elizabethgrantusa.com

How can I cancel or edit my address an order?

Please send us an email right away to info@elizabethgrant.com so, we change the address or cancel. We will do our best to change the address before it ships out but keep in mind that is best to double check when entering your shipping address at checkout.

I can’t find the answer I am looking for?

If you have a question that you can’t find in this list, then please feel free to email us at info@elizabethgrant.com. We will be more than happy to assist you.

How do I write a product review?

Go onto the product page where you wish to leave a review and scroll down below product description. There is a button on left hand side prompting “Write a Review”.

What do I do if there is a shipping error on my order?

Confirm that the address that you have entered is correct and then if the error remains, please contact us at info@elizabethgrant.com immediately to resolve the issue.

How does Elizabeth Grant Skin Care charge for shipping?

Our shipping rates are determined by the weight of the order as well as the location that it is being shipped to – these rates are calculated by third party services such as Canada Post, DHL, UPS, FedEx etc. Please see our full shipping policy here.

Returns:

How do I return Elizabeth Grant Skin Care products?

Please send an email to info@elizabethgrant.com with your order number and reason for the return of your product(s). Due to the nature of our products, we unfortunately do not accept opened or used items.

What is your product guarantee and return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.). All sale items are final sale. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please see our full returns and refunds policy here.

What if my order is damaged in shipment?

Please send an email to info@elizabethgrant.com with your order number and images of the damage. We will do our best to resolve this as soon as possible.