Returns & Refunds
You may return most new, unopened items within 30 days of delivery for a full refund*. If the return is a result of our error (you received an incorrect or defective item, etc.) we will cover the cost of return shipping. All sale items are final sale. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
Any product(s) purchased from a third party need to be returned to the original point of purchase to receive a refund.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Cost of return shipping:
If you receive product that is damaged by the carrier, defective, or incorrect, there are no costs associated with returning the products.
You are responsible for covering your own shipping expenses if you need to return an item because you ordered the wrong product, the incorrect size, or you no longer want it.
Product condition should be new and with same label to meet our return policy
Processing Returns: Steps
1. Request a return authorization number from customer service.
2. Package your return and send it in.
Make sure the shipment package is clearly marked with the return authorization number.
3. We get the reimbursement.
4. The response is examined.
5. If the item is found to be in working order, we will give a refund or replacement at your request.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
There will be no exchanges on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There will be no refunds on sale items.
Monday - Friday, 9:00 pm - 5:00 pm EST
Address: 381 Kennedy, Toronto, Ontario M1K2A1, Canada