Billing & Shipping
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.
Free Shipping
Offer only valid for orders in Canada and the United States. Cart subtotal must be $100 or more after coupons and discounts to qualify for Free Shipping. Not valid on products sold on any other websites including, but not limited to, Today’s Shopping Choice, TVSN, QVC USA, Shopping Live, Ideal World, QVC Germany, QVC France, QVC Italy. May not be applied to past purchases. No cash value.
To receive Free Shipping select the 'Free Shipping' option at check-out. Excludes individual taxes and special or express delivery. Free or discounted shipping only applies to products ordered from elizabethgrant.com and are shipped within Canada and the United States—sorry, free or discounted shipping is not valid on orders shipped to any destination outside of North America at the moment.
All orders are shipped via Canada Post, UPS or Fedex and are shipped within 4-6 business days.
Promotions
Occasionally Elizabeth Grant Skin Care offers promotions through e-mails, brochures, and advertisements. As a registered online member, you may be eligible from time to time to receive e-mail promotions and offers that include special redemption codes.
There is a specific alphanumeric code associated with each Elizabeth Grant Skin Care online promotion that you can use to redeem the offer. Enter this code in its entirety in the promotion code field on the Payment Information page during the checkout process. Online promotion codes are not case sensitive. Promotions cannot be combined with any other discount code or promotional offer.
You will see the promotion reflected in your shopping basket on the Order Confirmation page. You may only use one promotion code per order. All promotion codes are available for a limited time, with limited quantities while supplies last and cannot be used once expired. There are no adjustments made to previous orders. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person. Sale items are not included in promotions.
Gift Cards
eGift cards are only available for purchase online and can only be redeemed through our eCommerce platform. eGift cards are non-refundable. Once the purchase has been completed, an email containing the gift certificate as an attachment will be sent to the recipient's email address. The gift certificate will contain a code which they can use to redeem their gift certificate at checkout. eGift cards cannot be redeemed over phone or email. No Fees. No Expiration.